Delivery Policy

Delivery Information

Delivery Completion

• Delivery is considered complete when:
  • The product arrives at the specified delivery address.
  • It is signed for by an authorised recipient or accompanied by a signed note permitting the goods to be left unattended.
  • Responsibility for the product transfers to the recipient once delivered or left as instructed. Any loss or damage after this point will be at your own risk.

Signature Requirements

• A signature is required for most deliveries.
• Only adults aged 18 or over may sign for deliveries.

Responsibility After Delivery

• Once the delivery is complete, responsibility for the products transfers to you or the intended recipient. Any loss or damage thereafter is your responsibility.

Restricted Access Deliveries

• If delivery access is restricted (e.g., gated properties), please inform us when placing your order or before dispatch.
• Failure to notify us may result in:
  • The delivery being classified as unsuccessful.
  • Additional re-delivery fees being applied.

Refused Deliveries

• If you refuse delivery:
  • Notify us immediately by email at sales@gozoliving.co.uk or phone 01362 470771, stating the reason for refusal.
  • If no notification is received, the original delivery charge may still apply.
  • If a refund is issued for a refused delivery, the original delivery charge will be deducted.

Special Delivery Locations

• Geographical Restrictions:
  • While we strive to offer delivery across most regions, certain geographical locations and courier availability may impose restrictions. We regret that we are currently unable to deliver to the Channel Islands, Isles of Scilly, Isle of Man, Isle of Wight, or Northern Ireland.

Delivery Support:

• If you are interested in purchasing our products and require delivery to these restricted areas, please contact our team prior to placing your order at sales@gozoliving.co.uk or 01362 470771.

Custom Delivery Quotation:

• For customers in these regions, we can provide a delivery quotation through third-party delivery services based on the products you require. Please note that this process may take additional time to organise.

Extended Delivery Times:

• Delivery to these areas may take up to 3-4 weeks

For deliveries to locations such as hospitals, airports, hotels, ships, or business premises:

• The signature of any authorised individual at the location will be considered proof of delivery.

Delivery Checks and Discrepancies

1. Checking Packages:
   • Ensure the number of packages matches the delivery consignment note.
   • Note any shortages or discrepancies on the delivery note and report them within 48 hours.
2. Inspecting for Damage:
   • Inspect goods before signing. If damaged, sign as “damaged” and notify us within 48 hours by email (sales@gozoliving.co.uk) or phone (01362 470771).
   • Signing as “unchecked” will be taken as acceptance that the goods were delivered in good condition.
3. Reporting Missing Parcels:
   • Report any missing parcels within 48 hours of delivery.
   • Claims for missing parcels cannot be accepted if the delivery note was signed confirming receipt of all items.
4. Damaged Items Beyond Acceptability:
   • If the delivery parcel is visibly damaged to an unacceptable extent, refuse the delivery and contact us immediately.

Reporting Issues After Delivery

1. Damaged or Broken Items:
   • Report any damage within 48 hours, providing photographic evidence sent to sales@gozoliving.co.uk.
   • We will arrange a replacement or appropriate resolution.
2. Missing Parts:
   • Report missing parts within 7 days of delivery. Contact us by phone or email with details of the missing parts, including photographs if possible, to assist identification.
   • Claims made after 7 days cannot be accepted.

Delivery Timescales

At Azure Outdoor Living Limited Trading as Gozo Living, we strive to ensure that all deliveries are completed within the stated timescales and on the agreed delivery date. Our team works diligently to meet your expectations and provide a seamless delivery experience.

However, please note the following:

• Delays May Occur:
  Despite our best efforts, occasional delays may happen due to unforeseen circumstances, such as adverse weather conditions, supply chain disruptions, or courier issues.
• Product Availability:
  All delivery commitments are subject to product availability. If an item is out of stock or delayed, we will inform you as soon as possible and provide an updated delivery timeframe.
• No Liability for Delays:
  While we aim to minimise any inconvenience, Azure Outdoor Living Limited Trading as Gozo Living cannot accept liability for delays or failures to deliver within estimated or stated timescales.

We encourage customers to plan for delivery times that accommodate potential unforeseen delays, particularly for time-sensitive projects or events. Should you have any questions or require further assistance, our customer service team is available at sales@gozoliving.co.uk or 01362 470771 to help you.

Contact Information

Postal Address:
Azure Outdoor Living Limited Trading as Gozo Living
Unit 6 Astra Court, Greens Road, Dereham, Norfolk, NR20 3TR

Email: sales@gozoliving.co.uk

Phone: 01362 470771