Data Protection and Privacy Policy
At Gozo Living, we are committed to safeguarding your privacy and ensuring the security of your personal data. This policy outlines how we collect, use, and protect your information, as well as your rights regarding its use. By using our website, you confirm that you have read, understood, and agree to this policy.
1. Security
We prioritise the security of your information and use advanced technology to protect it from unauthorised access.
Secure Transactions
- Our website employs Secure Sockets Layer (SSL) encryption to protect your sensitive information, such as payment details.
- When entering sensitive information, a padlock icon will appear in your browser window, and the URL in your address bar will change to start with “https,” indicating a secure connection.
- Payment information is encrypted during transmission and stored securely on our servers, ensuring it cannot be accessed by unauthorised parties.
Information Safety
- We use sophisticated encryption technology to secure all sensitive data submitted through our website.
- Your personal information is stored securely and is accessed only by authorised personnel for legitimate purposes.
2. Information We Collect and How It Is Used
What Information We Collect
When you place an order or interact with our website, we may collect the following:
- Personal Details: Name, email address, phone number, and shipping/billing addresses.
- Payment Information: Credit/debit card details for processing transactions.
- Contact Preferences: Telephone number or email address to notify you of order updates or address any issues.
Why We Collect This Information
We require this information to:
- Process and deliver your order.
- Notify you of order acceptance or issues.
- Contact you for customer service or account-related matters.
3. Monitoring Customer Interactions
Call Monitoring
To continuously improve our customer service, we may monitor and record incoming telephone calls. This is done for:
- Quality assurance.
- Staff training purposes.
4. Cookies
Cookies are small text files downloaded to your device when you visit a website. They help improve your browsing experience and enable certain website functionalities.
Types of Cookies We Use
- Strictly Necessary Cookies:
- Essential for core website functions such as navigation and shopping cart functionality.
- These cookies do not require user consent.
- Performance Cookies:
- Collect anonymous data on website usage to improve performance and user experience.
- These cookies do not store information that identifies you.
- Advertising Cookies:
- Help us and our advertisers show you relevant ads.
- Limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
- Tracking Cookies:
- Monitor your activity across multiple websites to provide tailored adverts based on your interests.
- These cookies may share anonymous data with third-party advertisers.
- Functionality Cookies:
- Remember your preferences and selections to enhance your online experience.
- For example, these cookies allow us to remember your login details and custom settings.
Cookies Used by Third Parties
- Google Analytics:
We use Google Analytics to analyse website traffic and visitor behaviour. This tool collects standard log information anonymously, including your IP address, to generate statistical reports.
- You can view Google’s privacy policy here and opt out of tracking using the Google Analytics opt-out tool.
- ActiveCampaign:
Our email service provider uses cookies to ensure accurate delivery of email communications.
Managing Cookies
You can manage cookies via your browser settings. However, disabling cookies may impact website functionality, such as the ability to place orders.
- Instructions for Managing Cookies:
- Google Chrome:
- Go to Tools > Options > Privacy > Content Settings > Allow local data to be set.
- Opera:
- Go to Menu > Settings > Preferences > Advanced > Accept Cookies.
For specific instructions, check your browser’s help section.
5. Marketing and Communications
Use of Your Information
We may use your personal data to:
- Send catalogues and promotional emails about our products and services that may interest you.
- Conduct market research or account management discussions.
Respect for Privacy
We will never share your personal information with third parties for marketing purposes without your explicit consent.
6. Your Rights
Access and Updates
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your information.
Opt-Out of Marketing
You can opt out of receiving marketing communications at any time by:
- Clicking the “unsubscribe” link in our emails.
- Contacting us directly via email or phone.
7. Policy Updates
We regularly review our privacy policy to ensure compliance with the latest regulations and best practices.
- Last Updated: September 2024
- Please revisit this page periodically for updates.
8. Contact Information
If you have any questions about our privacy practices or wish to exercise your rights, please contact us:
- Email: sales@gozoliving.co.uk
- Phone: 01362 470771
- Address:
Azure Outdoor Living Limited
Trading as Gozo Living
Unit 6 Astra Court, Greens Road, Dereham, Norfolk, NR20 3TR
We are dedicated to protecting your personal data and providing you with a secure and trustworthy shopping experience.
