Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of the Gozo Living website (https://gozoliving.co.uk) and any purchases you make from it. By accessing or using our website or placing an order, you agree to comply with and be bound by these Terms. If you do not agree, you must refrain from using this website.
1. About Us
Gozo Living is the trading name of Azure Outdoor Living Limited, a company registered in England and Wales.
- Company Registration Number: 12873253
- VAT Registration Number: 366806860
- Registered Office Address:
17d Back Lane Wymondham, Bridge Industrial Estate, Norwich, Norfolk, England, NR18 0QB
For any enquiries, you can contact us at:
- Email: sales@gozoliving.co.uk
- Phone: 01362 470771
- Business Hours: Monday to Friday, 9:00 AM to 5:00 PM
2. Definitions
- “We,” “Us,” or “Our” refers to Azure Outdoor Living Limited trading as Gozo Living.
- “You” or “Your” refers to any user of our website or customer purchasing goods or services.
- “Products” refers to the goods we offer for sale, including stocked items and customised products.
- “Customised Products” refers to goods manufactured or altered to customer specifications that are not held in stock.
- “Services” refers to additional offerings such as delivery, installation, or consultation.
3. Use of the Website
Eligibility
By using our website, you confirm that:
- You are at least 18 years old.
- You are accessing our website and services for lawful purposes only.
Prohibited Uses
You agree not to:
- Violate any applicable local, national, or international laws.
- Engage in fraudulent activity or misrepresentation.
- Introduce malicious software, viruses, or other harmful material to our website.
We reserve the right to suspend or terminate your access to the website if you violate these Terms.
4. Product Information and Descriptions
Product Descriptions
Each product available for purchase is subject to its specific description, which may include conditions relating to estimated delivery times, warranties, after-sales services, and guarantees.
We strive to ensure that all product details, descriptions, and prices displayed on www.gozoliving.co.uk are accurate at the time they are entered into our system. However, as our website is regularly updated, the information displayed at the time of your order may not reflect the most current status of the product, including availability or delivery timelines. If any discrepancies arise, we will contact you to discuss your options.
Accuracy and Updates
While we make every effort to keep our website as accurate and up-to-date as possible:
- Some product descriptions, images, or specifications may vary slightly.
- Errors, including typographical errors or pricing inaccuracies, may occur. In such cases, we reserve the right to correct the error and update your order accordingly or cancel the order with a full refund.
5. Placing an Order
- To place an order, you must provide accurate billing and shipping information, confirm your selections, and make payment.
- Once your order is placed, you will receive an email confirmation. However, a contract between you and us is only formed when we dispatch the goods.
- We reserve the right to decline or cancel orders due to errors in product information, pricing inaccuracies, or suspected fraudulent activity.
6. Pricing and Payment
- Prices are displayed in GBP (£) and include VAT unless otherwise specified.
- Full payment is required at the time of order unless otherwise agreed.
- Accepted payment methods include:
- Major credit and debit cards
- PayPal
- Klarna (for buy-now-pay-later options)
- Bank transfers
- We reserve the right to amend prices or promotional offers at any time. However, confirmed orders will not be affected.
7. Delivery
Delivery Services
- Standard Delivery: Free across Mainland UK for stocked items. Customised Products may incur additional charges.
- Premium Delivery: Includes packaging removal and assembly (available at an extra cost).
Timelines
- Stocked Items: Delivery is typically completed within 2–4 weeks.
- Customised Products: Delivery timelines will be provided upon order confirmation.
Delivery Completion
- Delivery is considered complete when goods are delivered to the specified address and signed for by an authorised individual. Responsibility for the goods transfers to you at this point.
Reporting Issues
- Any delivery discrepancies, including missing or damaged parcels, must be reported to us within 48 hours of receipt.
8. Returns and Cancellations
Stocked Items
- You may cancel or return items within 14 days of receipt, provided they are unused, in original packaging, and in a resalable condition.
- Return shipping costs are your responsibility unless the item is faulty or damaged.
Customised Products
- Customised Products are non-returnable unless they are faulty or not as described.
Faulty or Damaged Goods
- Faulty or damaged goods must be reported within 48 hours of delivery. Supporting evidence, such as photographs, may be required.
9. Installation and Self-Assembly
Professional Installation
- Available nationwide within 4–6 weeks. Installation includes delivery, assembly, secure fixing, and packaging disposal.
- The installation site must be level and stable. Additional charges may apply for unsuitable surfaces.
Self-Assembly
- Self-assembly items come with detailed instructions. Free Mainland UK delivery is included for all self-assembly items.
10. Warranties
- Most products are covered by a 1–7 year warranty, as detailed on individual product pages.
- Warranties exclude general wear and tear, misuse, and damage caused by adverse weather conditions.
11. Limitation of Liability
While we use reasonable endeavours to ensure the accuracy of information on our website, all content and services are provided on an “as is” and “as available” basis.
We disclaim all express or implied warranties, including but not limited to:
- Non-infringement, compatibility, security, and accuracy of content.
- Implied warranties arising from course of dealing or usage of trade.
We will not be liable for:
- Loss of income, profits, contracts, business, or anticipated savings.
- Loss of goodwill or reputation.
- Special or indirect losses, even if such losses were foreseeable.
- Damages caused by incorrect installation, misuse, or non-compliance with product care guidelines.
We do not exclude liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any liability that cannot legally be excluded under UK law.
It is your responsibility to ensure that any products purchased comply with relevant planning and building regulations in your area.
12. Intellectual Property
- All website content, including text, images, and design, is owned by or licensed to Gozo Living.
- You may not reproduce, distribute, or exploit any content without our prior written permission.
13. Privacy and Data Protection
Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.
14. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
15. Complaints
If you have a complaint, please contact us:
- Email: sales@gozoliving.co.uk
- Phone: 01362 470771
We aim to acknowledge complaints within 3 working days and resolve them within 10 working days.
Contact Information
Azure Outdoor Living Limited
Trading as Gozo Living
Unit 6 Astra Court, Greens Road, Dereham, Norfolk, NR20 3TR
Phone: 01362 470771
Email: sales@gozoliving.co.uk
